Sargent's Aftermarket Services' quality system is based on our ability to be customer focused, exceed established regulatory standards and continuously improve internal processes to ensure we provide Value, Reliability and Service to our customers. How do we do this?
We start this process by ensuring all employees are properly trained and highly qualified to perform at a higher level of achievement and expectations. Our well-established training programs are sound and have a proven track record of success. Our participation in the FAA Maintenance Awards Program and recipients of the Diamond Award, attest to our commitment to providing the highly skilled employees and resources necessary to surpass our customer’s expectations.
To strengthen our commitment to quality, we implemented and achieved ISO9001:2000 accreditation. Our defined road map to success enables us to focus in on our customer’s expectations, internal and external, providing consistent standards that are measurable. Using this data driven and process oriented approach, we continually find ways to improve the way we do business in support of our customers. We are able to make the right decision at the right time; producing your product at the time you need it.
In 2002, we launched a company-wide performance measurement program designed to minimize redundancies, streamline processes, increase productivity and enhance our value proposition to customers. Through solid processes and procedures, employees at all levels take ownership in the success of providing total quality to our customers.
Finally, our service diversity helps foster confidence with our customers. Sargent's Aftermarket Services is capable of supporting any fleet, at any time. Our highly skill technicians and representatives can provide information or support, whether in-shop or globally; we are there for you.